Last Updated: 7 October 2026

Puteri Dental (“we”, “us”, “our” or “the Clinic”) respects your privacy and is committed to protecting your personal data.

This Personal Data Protection Notice explains how we collect, use, process, disclose and protect your personal data in accordance with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 (Act 709), where applicable.

1. Personal Data We Collect

Depending on your interaction with us, we may collect and process:

– Name and identification details
– Contact information
– Date of birth and demographic information
– Medical and dental history
– Clinical photographs, X-rays, scans and other diagnostic records
– Treatment records and treatment plans
– Appointment information
– Payment and billing information
– Information provided through enquiries, forms, WhatsApp, telephone, email, social media or our website
– Other information reasonably necessary for providing our services

2. Purposes of Processing

Your personal data may be collected and processed for purposes including:

– Providing dental consultation, diagnosis and treatment
– Maintaining and managing patient records
– Arranging and managing appointments
– Communicating with you regarding your dental care
– Processing payments and administrative matters
– Coordinating laboratory work, referrals and other treatment-related services
– Responding to enquiries and requests
– Managing feedback and complaints
– Complying with applicable legal, professional and regulatory requirements
– Maintaining appropriate clinical and operational records
– Improving our services and patient experience
– Sending information about our services, promotions or events where permitted and with appropriate consent

3. Sensitive Personal Data

Certain information relating to your health or medical history may be considered sensitive personal data.

We will take appropriate care when handling such information and will process it only for legitimate purposes connected with your healthcare, clinic administration or other purposes permitted or required by applicable law.

4. Disclosure of Personal Data

Where reasonably necessary, your personal data may be disclosed to:

– Dentists, specialists and other healthcare professionals involved in your care
– Dental laboratories and treatment-related service providers
– Healthcare or diagnostic service providers
– Payment and financial service providers
– Insurance companies or administrators where relevant
– Professional advisers
– Service providers supporting our clinic’s business and information systems
– Government authorities, regulators or law enforcement agencies where required or permitted by law

We will take reasonable steps to ensure that personal data is handled appropriately by parties to whom it is disclosed.

5. Marketing

We may use your contact information to provide information about our dental services, educational content, promotions or events where permitted.

Where consent is required, we will obtain the appropriate consent.

You may withdraw your consent for direct marketing at any time by contacting us.

Withdrawal of marketing consent will not affect the lawfulness of processing carried out before the withdrawal.

6. Your Rights

Subject to applicable laws and certain limitations, you may have rights to:

– Request access to personal data held by us
– Request correction of inaccurate or incomplete personal data
– Withdraw consent for certain processing activities
– Make enquiries or complaints regarding our handling of your personal data

Requests should be made to us using the contact details below.

We may need to verify your identity before processing certain requests.

7. Accuracy of Personal Data

We rely on the information provided by you to maintain accurate patient and administrative records.

Please inform us if your personal information changes or if you believe information held by us is inaccurate or incomplete.

8. Security

We take reasonable measures to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

9. Retention

We retain personal data for as long as reasonably necessary to fulfil the purposes for which it was collected and to comply with applicable legal, professional, clinical and regulatory requirements.

10. Cross-Border Transfers

Where personal data needs to be transferred outside Malaysia for legitimate business, clinical, technological or service-related purposes, we will take reasonable steps to ensure that the transfer and subsequent handling of the data comply with applicable requirements.

11. Consent

By providing your personal data to Puteri Dental, you acknowledge that you have been informed of the purposes for which your personal data may be collected and processed.

Where specific consent is required under applicable law, we will obtain the relevant consent.

12. Changes to This Notice

We may update this Personal Data Protection Notice from time to time to reflect changes in our practices, services, technology or applicable legal requirements.

The latest version will be published on our website.

13. Contact Us

If you have any questions, requests or complaints relating to your personal data, please contact:

KGN Dental Group Sdn. Bhd.
No. 30H, Jalan Tun Sri Lanang,
81900 Kota Tinggi,
Johor.

Telephone: 07-8833979

When contacting us regarding personal data, please clearly state that your enquiry concerns Personal Data / PDPA.