Puteri Dental (“we”, “us”, “our” or “the Clinic”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our clinic, use our website, contact us, make an appointment or otherwise interact with our services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

– Full name
– Identification or passport information where required
– Date of birth and age
– Gender where relevant to your treatment
– Contact information, including telephone number, email address and residential or correspondence address
– Appointment and treatment information
– Dental and medical history relevant to your dental care
– Dental photographs, X-rays, scans, clinical records and treatment information
– Payment and billing information
– Information provided when you contact us through our website, WhatsApp, telephone, social media or other communication channels
– Information submitted through online forms, enquiries, promotions or feedback
– Website usage information, such as IP address, browser type and pages visited, where technically available

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your personal information for purposes including:

– Registering and managing your patient records
– Scheduling, confirming and managing appointments
– Providing dental consultation, diagnosis and treatment
– Preparing treatment plans and clinical documentation
– Communicating with you regarding your appointments and treatment
– Processing payments, invoices and administrative matters
– Responding to enquiries and requests
– Providing information about our services when appropriate
– Sending promotional or marketing communications where permitted and where you have provided the necessary consent
– Improving our services, patient experience and website
– Meeting legal, regulatory, professional and record-keeping requirements
– Protecting the rights, safety and security of our patients, staff and clinic

3. Dental and Health Information

Information relating to your dental and medical history may be necessary for us to provide safe and appropriate dental care.

Such information will be handled with appropriate confidentiality and used primarily for healthcare, treatment, clinical documentation, professional communication and other purposes permitted or required by law.

4. Disclosure of Personal Information

We will not sell your personal information.

Where reasonably necessary, your information may be disclosed to:

– Dental professionals, specialists or healthcare providers involved in your care
– Dental laboratories and treatment providers where required for your treatment
– Service providers supporting our clinic’s operations
– Payment processors and financial institutions where necessary to process payments
– Insurance providers or relevant third parties where required for claims or administrative purposes
– Regulatory authorities, government agencies or law enforcement authorities where required or permitted by law
– Professional advisers where reasonably necessary
– Other parties where you have provided consent or where disclosure is otherwise permitted or required by applicable law

We take reasonable steps to ensure that third parties who receive personal information handle it appropriately.

5. Marketing Communications

From time to time, we may contact you regarding clinic services, educational information, promotions, events or other relevant communications.

Where required, we will obtain the appropriate consent before sending marketing communications.

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

Please note that even if you opt out of marketing communications, we may still contact you regarding important matters relating to your appointments, treatment or patient records.

6. Website and Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your experience.

Cookies may collect information such as browser type, pages visited and general website usage information.

You may adjust your browser settings to refuse or restrict cookies. However, certain website functions may not operate correctly if cookies are disabled.

7. Security of Your Information

We take reasonable administrative, technical and physical measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling our legal, professional, regulatory and record-keeping obligations.

When information is no longer required, we will take reasonable steps to securely dispose of or anonymise it where appropriate.

9. Access and Correction

Subject to applicable laws and regulations, you may request access to or correction of your personal information held by us.

If you believe that any information we hold about you is inaccurate or incomplete, please contact us so that we can review and update the information where appropriate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or applicable laws and regulations.

The updated version will be published on our website with the relevant revision date.

11. Contact Us

If you have questions regarding this Privacy Policy, your personal information or the way we handle your information, please contact Puteri Dental through the contact details provided on our website.

KGN Dental Group Sdn. Bhd.
No. 30H, Jalan Tun Sri Lanang,
81900 Kota Tinggi, Johor.

Telephone: 07-8833979

For privacy-related enquiries, please indicate that your enquiry concerns Personal Data / Privacy so that it can be directed appropriately.